The Internal Knowledge Base for Your E-Commerce Data

One place for teams to access orders, customers, support tickets, returns, subscriptions, reviews, & more.

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Connect the Dots Across Systems

Clarity across the systems you rely on for business operations

Surface Issues
‍‍
See spikes across orders, customers, tickets, returns, and more, all from the same screen.

Quantify Scope
Find all cases of any customer issue with filters across all data sources.

Calculate ROI
Factor in COGS, scope, shipping, re-stocking, time to fix, CAC etc. to put issues into $ terms.

All in One Place
Work with your team all from one simple collaborative workspace.

And Across Teams

Unblock contributors from the cross-functional info they need

Themes

Highlight your key recurring customer themes. Organize and track all initiatives originating in CX. Customer-centric culture starts with CX tools to support a highly cross functional work flow.

Anecdotes

Bundle key customer quotes to add a storytelling layer missing from data-centric dashboards. Help internal teams better understand and engage with key CX initiatives, and put the customer voice first.

Evidence

Tracking and reporting issues in OmniPanel means the burden of proof doesn't need to fall onto CX. Bundle all the cases and evidence of a particular customer issue in a few clicks. Move the CX agenda forward quicker with data context & evidence at your fingertips.

Optimize Profit

Keep suppliers, warehouse, & 3PLs accountable. Quantify & track instances of lost items, order inaccuracy, & warranty claims. Claw back $ when they fall short.

Validate Decisions

Quickly understand customer data and feedback by products, styles, skus, and more.

Product teams take action fast with data context across support, reviews, returns, exchanges, subscriptions, marketing etc.

Winbacks & Cohorts

Create the most powerful audiences based on any data record across your entire stack.

Find all your customers with a specific characteristic in common and drop them into a thoughtful e-mail or sms campaign.

Your CX Workspace

One workspace for cross-functional reporting and collaboration with internal teams.

Get beyond support metrics like CSAT, FRT, NPS and track agent performance against dollars sold, retention & LTV.

Power Cross Functional Workflows

Automate manual reporting for customer focused teams

Global Lookups

One platform with data matching for any cross platform lookup

Automated CX Reports

Set up custom dashboards for specific issue types

Calculate ROI

Quantify the scope and business cost of any customer issue

Marketing Win-Backs

User lists from returns, support, reviews, and more for retention

SLA Enforcement

Automate issue tracking to hold vendors & 3PLs accountable

Agent Performance

Go beyond NPS & CSAT and quantify issue value by the $

See All Use Cases..

Integrate Your Full Stack

OmniPanel links your e-commerce stack together to supercharge cross-functional work.

Shopify
Klaviyo
Zendesk
Gorgias
Kustomer
Freshdesk
Sendgrid
Happy Returns
Loop
Returnly
Shipstation
Yotpo
Recharge

No Code or SQL Ever Required

Connect in Seconds. Leave complex BI tools like Tableau & Looker for Data and Engineering teams.

Possible Use Cases

Find how you can automate manual reports, get insights & much more using OmniPanel.

Designed for E-Commerce Teams

“OmniPanel is absolutely vital for transparency across CX, Product, Marketing, and Exec Teams. It's saved countless hours of back & forth and transformed the way our whole company engages with CX.”

Austin S
CEO at Smacne

"It's so important to humanize issues to the teams who aren't living in it. When we can illustrate the importance of CX to the entire company with the data to prove it, we can shift from a siloed approach to CX to real cross-functional work."

Brandon
Head of CX, MadeIn

"For E-commerce teams, it's crucial to have live access to full-stack customer data. I love how this takes a data first CX approach. Most software tools are purpose built for product and PMs, which generally skips right over CX and all their nuance and contextual understanding of the customer."

Jenna
Head of CX, Hydrant

Ready to get started?

Create an account and instantly connect insights across internal teams. Have custom integrations or use cases you'd like solved?We're here to help.