Bring the user voice into everyone's daily workflows.
Highlight your key recurring customer themes. Organize and track all initiatives originating in CX. Customer-centric culture starts with CX tools to support a highly cross functional work flow.
Bundle key customer quotes to add a storytelling layer missing from data-centric dashboards. Help internal teams better understand and engage with key CX initiatives, and put the customer voice first.
Tracking and reporting issues in OmniPanel means the burden of proof doesn't need to fall onto CX. Bundle all the cases and evidence of a particular customer issue in a few clicks. Move the CX agenda forward quicker with data context & evidence at your fingertips.
Connecting CX & Internal Teams
Ask yourself: Do you really have the tools to support your CX process? Or do important customer issues get lost in the noise of slack & google sheets.
Think about every customer that reaches out. Every issue that takes weeks of back and forth to resolve. Every time you have to manually pull a list of customers reporting a specific problem, or spend hours building a VOC report.
It can be easier, and we can help.
OmniPanel is more than software. We're a team of past founders and digital creators whose mission is to help you be as efficient, customer centric, and profitable as possible along your business journey.
“OmniPanel is absolutely vital for transparency across CX, Product, Marketing, and Exec Teams. It's saved countless hours of back & forth and transformed the way our whole company engages with CX.”
"It's so important to humanize issues to the teams who aren't living in it. When we can illustrate the importance of CX to the entire company, we can shift from a siloed approach to CX to real cross-functional work."
"For CX Teams, it's crucial to paint themes backed up by data. I love how this takes a CX first approach. Most software tools are purpose built for product and PMs, which generally skips right over CX and all their nuance and contextual understanding of the customer."
Powering CX in 3 Simple Steps
Link your helpdesk and other data sources in a few clicks. No code required. You'll have data context and evidence tied into every piece of customer feedback.
Marry big data with real customer stories to highlight recurring themes and trends affecting customers. Streamline cross functional CX reporting all in one place.
Get to the root cause of issues and quantify the impact of CX on the bottom line. Eliminate drawn out back and forth and get resolutions implemented ASAP.
OmniPanel links your e-commerce stack together to supercharge cross-functional work.
Simple API connections. Set up in seconds.