Your CX Workspace
One place for case handoffs & customer insights reporting.
Connect CX to Every Team
Purpose Built for Cross Functional Work
Start Broad & Stay Organized
Bring The Customer's Voice to Life
Quantify Scope, Impact & Sentiment In a Snap
Themes
Highlight your key recurring customer themes. Organize and track all initiatives originating in CX. Customer-centric culture starts with CX tools to support a highly cross functional work flow.
Anecdotes
Bundle key customer quotes to add a storytelling layer missing from data-centric dashboards. Help internal teams better understand and engage with key CX initiatives, and put the customer voice first.
Evidence
Tracking and reporting issues in OmniPanel means the burden of proof doesn't need to fall onto CX. Bundle all the cases and evidence of a particular customer issue in a few clicks. Move the CX agenda forward quicker with data context & evidence at your fingertips.
SLA Enforcement
Keep suppliers, warehouse, & 3PLs accountable. Quantify & track instances of missing items, order inaccuracy, & warranty claims reported to your support team. Claw back $$ when they fall short.
Where Feedback Meets Roadmap
We help you define which user parameters get reported alongside any type of feedback.
Product teams take action fast when customer feedback is matched with it's data context.
Remarketing & Winbacks
Quickly find all the users that messaged support with a specific problem.
Automatically fetch user properties, like their email, product spend, and order ID to customize and send a thoughtful campaign.
Training & Upsells
Better understand how various support messages can lead to upsell opportunities. Get beyond metrics like CSAT, FRT, NPS and track agent performance against dollars sold, customer retention & LTV.
Close The Loop
Designed for E-Commerce Teams
Cross Functional Made Simple
Ask yourself: Do you really have the tools to support your CX process? Or do important customer issues get lost in the noise of slack & google sheets.
Think about every customer that reaches out. Every issue that takes weeks of back and forth to resolve. Every time you have to manually pull a list of customers reporting a specific problem, or spend hours building a VOC report.
It can be easier, and we can help.
Made For CX, By CX.
We've Got Your Back
OmniPanel is more than software. We're a team of past founders and digital creators whose mission is to help you be as efficient, customer centric, and profitable as possible along your business journey.
“OmniPanel is absolutely vital for transparency across CX, Product, Marketing, and Exec Teams. It's saved countless hours of back & forth and transformed the way our whole company engages with CX.”
"It's so important to humanize issues to the teams who aren't living in it. When we can illustrate the importance of CX to the entire company, we can shift from a siloed approach to CX to real cross-functional work."
"For CX Teams, it's crucial to paint themes backed up by data. I love how this takes a CX first approach. Most software tools are purpose built for product and PMs, which generally skips right over CX and all their nuance and contextual understanding of the customer."
Integrations Built For CX
OmniPanel links your e-commerce stack together to supercharge cross-functional work.
No Code Required
Simple API connections. Set up in seconds.
Ready to get started?
Create an account instantly and start helping customers. You can also contact us to design a custom package for your business.
