The internal knowledge base for Shopify data
One place for teams to connect records across customers, orders, support tickets, returns, subscriptions, reviews, & more.
Connect the Dots Across Systems
Connect The Dots Across Multiple Shopify Apps
Surface Issues
See spikes across orders, customers, tickets, returns, and more, all from the same screen.
Quantify Scope
Find all cases of any customer issue with filters across all data sources.
Calculate ROI
Factor in COGS, scope, shipping, re-stocking, time to fix, CAC etc. to put issues into $ terms.
All in One Place
Work with your team all from one simple collaborative workspace.
And Across Teams
Unblock contributors from the cross-functional info they need
Start Broad & Stay Organized
Bring The Customer's Voice to Life
Quantify Scope, Impact & Sentiment In a Snap
Themes
Highlight your key recurring customer themes. Organize and track all initiatives originating in CX. Customer-centric culture starts with CX tools to support a highly cross functional work flow.
Anecdotes
Bundle key customer quotes to add a storytelling layer missing from data-centric dashboards. Help internal teams better understand and engage with key CX initiatives, and put the customer voice first.
Evidence
Tracking and reporting issues in OmniPanel means the burden of proof doesn't need to fall onto CX. Bundle all the cases and evidence of a particular customer issue in a few clicks. Move the CX agenda forward quicker with data context & evidence at your fingertips.
Optimize Profit
Keep suppliers, warehouse, & 3PLs accountable. Quantify & track instances of lost items, order inaccuracy, & warranty claims. Claw back $ when they fall short.
Validate Decisions
Quickly understand customer data and feedback by products, styles, skus, and more.
Product teams take action fast with data context across support, reviews, returns, exchanges, subscriptions, marketing etc.
Winbacks & Cohorts
Create the most powerful audiences based on any data record across your entire stack.
Find all your customers with a specific characteristic in common and drop them into a thoughtful e-mail or sms campaign.
Your CX Workspace
One workspace for cross-functional reporting and collaboration with internal teams.
Get beyond support metrics like CSAT, FRT, NPS and track agent performance against dollars sold, retention & LTV.
Power Cross Functional Workflows
Automate manual reporting for customer focused teams
Global Lookups
One platform with data matching for any cross platform lookup
Automated CX Reports
Set up custom dashboards for specific issue types
Calculate ROI
Quantify the scope and business cost of any customer issue
Marketing Win-Backs
User lists from returns, support, reviews, and more for retention
SLA Enforcement
Automate issue tracking to hold vendors & 3PLs accountable
Agent Performance
Go beyond NPS & CSAT and quantify issue value by the $
Integrate Your Full Stack
OmniPanel links your e-commerce stack together to supercharge cross-functional work.
No Code or SQL Ever Required
Connect in Seconds. Leave complex BI tools like Tableau & Looker for Data and Engineering teams.
Possible Use Cases
Find how you can automate manual reports, get insights & much more using OmniPanel.
Designed for E-Commerce Teams
We've Got Your Back
OmniPanel is more than software. We're a team of past founders and DTC operators whose mission is to help you be as efficient, customer centric, and profitable as possible along your business journey.
“OmniPanel is absolutely vital for transparency across CX, Product, Marketing, and Exec Teams. It's saved countless hours of back & forth and transformed the way our whole company engages with CX.”
"It's so important to humanize issues to the teams who aren't living in it. When we can illustrate the importance of CX to the entire company with the data to prove it, we can shift from a siloed approach to CX to real cross-functional work."
"For E-commerce teams, it's crucial to have live access to full-stack customer data. I love how this takes a data first CX approach. Most software tools are purpose built for product and PMs, which generally skips right over CX and all their nuance and contextual understanding of the customer."
Ready to get started?
Create an account and instantly connect insights across internal teams. Have custom integrations or use cases you'd like solved?We're here to help.
