CUSTOMER CASE HANDOFFS
Lighting Quick Collaboration
OmniPanel enables essential team collaboration. Share the most pressing user issues with customer anecdotes and rich data context to anyone in an instant.
With your helpdesk and disparate data connected, you'll have everything you need to drive customer led initiatives in one place. Build narratives around customer problems, highlight quotes and data snippets, and close the loop before more users are affected.
Internal CX Loop
Build A Case
Stakeholders who are added to a case can also mark up any details and relevant context to the discussion.
Add comments to the case to keep the discussion organized.
Highlight specific parts of the customer conversation that stand out. Team members can explore the back and forth for context.
Signify how important and pressing the issue is to your customers.
Notify any teammates to pressing comments or relevant messages by using @Mention
Share and access data between OmniPanel and other data providers from your stack with powerful 3rd party integrations.
Pair Context Data
Select the data that is relevant to the case and highlight it. The context is everything, so be the best detective you can be.
It's invaluable for PM's to see user data alongside customer issues. My job is a lot easier when you can remove the guesswork.