REDUCE SILLY TICKETS
Faster Feedback Loops
Providing excellent customer support needs to be done both proactively and reactively. Solving core friction points in your customer journey is the most effective way to polish UX. Improving UX means support agents can focus on the most important high touch customer interactions and solve those issues faster.
AUTOMATE CX REPORTING
Automatically generate reports for a breakdown of issue frequency and importance. Reports include contextual user info and customer dialogue as well.
EXPORT COMPELLING DATA
Get reports on the qualitative insights hidden in your tickets. For example you can export data by specific search terms, user parameters, cohort qualities, etc.
CROSS TEAM COLLABORATION
Eliminate misinterpretation between support and other stake holders with clear data around the user issues that are reported most frequently.
SUPERCHARGE CX INFRASTRUCTURE
As a simple addition on top of your support client, your team can surface critical insights that drive core business decisions and have a massive impact on LTV.
CUSTOMERS COME FIRST
Business Through A CX Lens
Many of the most customer centric companies live by the mantra of understanding their customer. More and more even practice "All Hands" support, where employees from engineering to marketing might spend a few hours each week taking a support shift. Large organizations, like Zapier, swear by it as a way to ensure there are no gaps between support and the others who are building the product.
At OmniPanel, we provide a tool that lets team members across any department understand their customers from the CX perspective, without having to spend resources running "All Hands" Support. This makes it the most simple and effective way to drive customer centric culture and help workers care more about the downstream impacts of their work.