CROSS TEAM CUSTOMER OBSESSION

Leverage Hidden Data

in Support Tickets

OmniPanel gives the customer voice a seat at the decision making table.

 

With this info, team members make better informed product decisions and build more engaging customer experiences.

A PERSONALIZED INBOX

Case Accountability

Building a truly customer centric organization starts from the inside out.

 

Giving each employee a simple way to see all customer cases related to the products they built and are responsible for improving is the first step toward getting every team member to truly understand the downstream effects of their work.

ISSUE PREVALENCE

Track How Issues Affect User Segments

Monitor how frequently any user segment reports issues to support.

 

Spikes or drop-offs from the baseline show how new iterations impact different customer types.  

 

USER JOURNEY MAPPING

User Flows Causing 

Support Cases

Every time a user reaches out to support demonstrates product friction or break-down in UX.

OmniPanel helps you identify the parts of user journeys that cause the most downstream problems, and the impact of their timely resolution.

SEATED

"With OmniPanel, we have been able to build a culture of innovation guided by listening to our users."

Brice Gumpel

Co Founder

 

INTERNAL INTEGRATIONS

Step 1

Link Data Sources 

Paint a clearer picture to high level issues or specific user cases by linking your disparate user data sources.

 

With just a few clicks, you'll have full access to the database parameters around every user feedback scenario.

3RD PARTY TOOLS

Step 2

Link Support Client

Add your support client so you can see full chat history for clarity around a specific case.

 

Bring customer communications out of the black box and keep key cases organized and actionable.

DASHBOARDS

Step 3

Explore Key Issues

Visualize the most important data from support tickets and follow dashboard analytics for feedback coming directly from your customers. Let OmniPanel track vital metrics and issues so your business teams can perform at their best.

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