Software designed for cross-functional work. Automate your customer insights reporting & case handoffs to internal teams.
Bring company-wide focus to key recurring user issues
Set up custom dashboards for specific issue types
Pull all the cases & data context for any issue customers encounter
Work from the same screen to get to the bottom of issues, together
Measure customer sentiment for any specific topic
Go beyond NPS & CSAT and quantify issue value by the $
Themes help you solve recurring customer issues faster. Quickly batch cases together that are representative of any problem you need buy-in to get fixed.
OmniPanel pulls in info provided by your helpdesk and connected data sources to expedite your workflow.
Never build the same report twice. Set up custom CX dashboards for the issues unique to your business, and let them run automatically.
No more tedious tracking of warranty claims, manufacturing mishaps, missing items, or any other customer bottleneck.
With data fields from across your stack, you can quickly uncover the root cause of any customer issue - with proof.
Whenever a user messages support, CX teams can categorize the issue and instantly pull all the relevant data parameters associated with a case.
Example: for every ticket that is tagged as “Warranty Claim” OmniPanel could instantly find the Order ID, Product SKU, Price, and Ship Date, or any field you need for context.
Customer experience is a result of inputs from every single team. OmniPanel helps facilitate cross functional work.
Collaborate in real time to solve customer issues with various departments. (Think: Operations, E-commerce, Marketing, Product, Revenue, and Customer Support).
OmniPanel automatically calculates the sentiment within any batch of support tickets. Filter by tag, date, and every data parameter from your stack.
Plan initiatives with full insight into which issues are really frustrating or delighting your customers.
With your helpdesk and data connected, you'll have everything needed to drive customer initiatives in one place.
Build narratives around customer problems, highlight quotes and data snippets, and close the loop before more users are affected.
Powering CX in 3 Simple Steps
Link your helpdesk and other data sources in a few clicks. No code required. You'll have data context and evidence tied into every piece of customer feedback.
Marry big data with real customer stories to highlight recurring themes and trends affecting customers. Streamline cross functional CX reporting all in one place.
Get to the root cause of issues and quantify the impact of CX on the bottom line. Eliminate drawn out back and forth and get resolutions implemented ASAP.
Create an account instantly and start helping customers. You can also contact us to design a custom package for your business.