CROSS TEAM CUSTOMER OBSESSION
OmniPanel gives the customer voice a seat at the decision making table.
With this info, team members make better informed product decisions and build more engaging customer experiences.
A PERSONALIZED INBOX
Building a truly customer centric organization starts from the inside out.
Giving each employee a simple way to see all customer cases related to the products they built and are responsible for improving is the first step toward getting every team member to truly understand the downstream effects of their work.
USER JOURNEY MAPS
Root Cause of
Every time a user reaches out to support demonstrates product friction or break-down in UX.
OmniPanel helps you identify the parts of user journeys that leads users to reach out in the first place.
"With OmniPanel, we have been able to build a culture of innovation guided by listening to our users."
Link Data Sources
Paint a clearer picture to high level issues or specific user cases by linking your disparate user data sources.
With just a few clicks, you'll have full access to the database parameters around every user feedback scenario.
3RD PARTY TOOLS
Link Support Client
Add your support client so you can see full chat history for clarity around a specific case.
Bring customer communications out of the black box and keep key cases organized and actionable.
Share & Explore Cases
Make sure everyone who needs to hear the customer voice can hear it. OmniPanel gives you rich customer centric dashboards and a powerful single infrastructure for customer-led iteration across every department within your company.