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Features

CX Infrastructure for E-Commerce Fashion & Apparel

Solving customer problems quickly and effectively has become critical amidst the influx of online shopping, since switching ret..

Zoya Khan
June 22, 2021
Features

10 Key Priorities for Better CX

As we move on from the uncertainty that characterized much of 2020, businesses should focus on developing and implementing comp..

Zoya Khan
November 18, 2020
Features

Human Intelligence & CX

Organizations that put human insights at the forefront of CX innovations are set to create more meaningful connections, foster lo

Blaine Bolus
April 27, 2021

Latest posts

Fresh off the press from the OmniPanel Team.

Guides

Retention Guide for D2C Companies

To create loyal customers, you must focus on the customer experience

Jonathan Trieu
June 6, 2022
Guides

7 Ways to Build a Strong Customer Experience Strategy

Bottom-line growth starts with putting customers at the center of everything you do

Jane Lee
May 26, 2022
Features

Customer Driven Consulting

Customers know your strengths and weaknesses and can provide more tailored feedback to improve your business

Jonathan Trieu
May 26, 2022
Guides

The Nine Customer Metrics that Matter

Referring to quantifiable metrics will tell you how your customers perceive your brand and where you may improve their experience

Jonathan Trieu
May 26, 2022
Features

How Tighter Feedback Loops Between Internal Teams Drive Sales

Efficient collaboration enable sales organizations to sell their products better and leads to higher adoption and retention

Zoya Khan
May 20, 2022
Guides

Your Customer is Your Company's Roadmap to Success

It's not enough to base your strategy on assumptions; you need to find out what your customers are thinking.

Jonathan Trieu
May 20, 2022
Features

E-Commerce Quality Control and CX

The definition of Quality Control is straightforward: it's the process of ensuring that your product's quality is maintained...

Jonathan Trieu
May 20, 2022
Guides

E-Commerce Customer Complaints: How to Stop Them Before They Happen

Here are the four most common types of support tickets and how you can use them to drive business outcomes:

Jane Lee
August 20, 2021
Features

CX Infrastructure for E-Commerce Fashion & Apparel

Solving customer problems quickly and effectively has become critical amidst the influx of online shopping, since switching ret..

Zoya Khan
May 19, 2021
Features

10 Key Priorities for Better CX

As we move on from the uncertainty that characterized much of 2020, businesses should focus on developing and implementing comp..

Zoya Khan
May 19, 2021
Features

Human Intelligence & CX

Organizations that put human insights at the forefront of CX innovations are set to create more meaningful connections, foster lo

Blaine Bolus
May 19, 2021

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