Shopify: product SKU, customer name, order $, #s of orders placed
Gorgias: ticket tags, support text
Shipstation: warehouse, carrier, zone, origin facility, ship date
OmniPanel shows you all the relevant cases tagged as damaged with the necessary data context. This serves as the springboard for your investigation, thus letting you dive deeper into the trend to uncover underlying issues. Going back to our example, you notice that a particular SKU has been driving returns these last two months. Within Omnipanel, you can import contextual data to discover that all the returns came from the same region with the same warehouse. As a result, you notify your Ops team about your findings, who eventually discover that the warehouse was mishandling the product.