Shopify: order_date, product_sku, customer_name, order_id
Gorgias: ticket_tags, support text
Shipstation: ship date, order status, warehouse, carrier, origin facility, processing_time
When applying these fields, you get a table of all the current orders in processing for seven days or longer. From there, you pass that list of applicable orders onto your Ops team, where they will follow up with the case and expedite the processing. You also work with your CX team to proactively notify customers that their order was slightly delayed.